Aeromexico, the flagship airline of Mexico, offers a streamlined and flexible check-in process designed to accommodate the needs of modern travelers, whether flying domestically or internationally. With a focus on efficiency and customer satisfaction, Aeromexico provides multiple check-in options including online check-in via its website, mobile check-in through the Aeromexico app, self-service kiosks at select airports, and traditional staffed counters. These choices allow passengers to select the most convenient method based on their personal preferences, travel plans, and comfort with technology. Online check-in is available 48 hours before flight departure for both domestic and international flights and closes approximately 60 minutes before departure for domestic flights and 90 minutes prior for international flights. Through the airline's website, travelers can enter their booking code or ticket number and last name to access their reservation. From there, passengers can confirm their flight details, select or change seats, add checked baggage or other services, and receive their boarding passes via email or as a downloadable file. This process is quick, secure, and ideal for those who wish to avoid waiting in line at the airport.

The Aeromexico mobile app offers a similarly convenient check-in experience, allowing travelers to check in from their smartphones or tablets. The app provides access to digital boarding passes, which can be stored on the device or in a mobile wallet for easy scanning at airport checkpoints. In addition to check-in, the app enables passengers to manage their reservations, receive flight updates, and track their Aeromexico Rewards points. It also sends push notifications about gate changes, boarding times, and other important travel information, making it a valuable tool for staying informed while on the move. Mobile check-in is especially useful for frequent flyers and those who prefer a paperless travel experience. Once checked in, passengers with only carry-on luggage can proceed directly to security and their departure gate, saving time and hassle.

For travelers who prefer to check in at the airport or who need personal assistance, Aeromexico provides self-service kiosks and staffed check-in counters at all major airports it serves. Self-service kiosks are typically located near the entrance to the check-in area and allow passengers to check in quickly, select or change seats, and print boarding passes. At many airports, passengers can also use these kiosks to print baggage tags, which are then attached and dropped off at designated counters. These kiosks help reduce lines and wait times, offering an efficient option for those who did not check in in advance. Meanwhile, staffed counters are available for passengers requiring additional help, such as those traveling with pets, oversized baggage, or special needs, as well as families with young children or unaccompanied minors. The staff at these counters are trained to handle a variety of travel situations and ensure passengers are ready for their flights.

During the check-in process, passengers have the opportunity to select their preferred seats, subject to availability and fare conditions. Aeromexico offers a range of seating options, including standard seats, AM Plus seats with extra legroom, and Clase Premier (Business Class), which features enhanced comfort and service. Seat selection may be included in the fare or offered as a paid upgrade depending on the ticket type. Checking in early increases the likelihood of securing the best available seats, particularly for travelers with specific seating preferences or those traveling in groups. Additionally, passengers can update frequent flyer numbers, purchase additional services, or review travel requirements during the check-in process.

Aeromexico also provides clear baggage policies to help travelers prepare accordingly. Baggage allowances vary depending on the route, class of service, and fare type. Economy Class tickets typically include a carry-on bag and one personal item, while Clase Premier passengers enjoy more generous allowances, including multiple checked bags. Passengers can view their baggage entitlements during the check-in process and pay for any extra bags if needed. It is usually cheaper to prepay for baggage online than to do so at the airport. Once check-in is complete and luggage is dropped off at the bag drop area, travelers can proceed to security and immigration (for international flights).

Boarding passes obtained during check-in, whether printed or digital, must be presented along with identification at various checkpoints throughout the airport. Boarding generally begins about 40 to 50 minutes before the flight and closes 15 minutes prior to departure. Aeromexico boards passengers by groups based on class of service, frequent flyer status, and seat location. Clase Premier passengers and elite Aeromexico Rewards members are typically invited to board first, followed by passengers in later groups. Staying attentive to announcements and screens at the airport is important to avoid missing the final call.

In conclusion, Aeromexico’s check-in process is designed to be flexible, accessible, and efficient, offering a variety of options to meet different passenger needs. Whether using the website, mobile app, airport kiosk, or counter, travelers can complete check-in with ease and confidence. By checking in early, having the necessary documents, managing baggage in advance, and choosing preferred seats, passengers can ensure a smooth and stress-free start to their journey. With a focus on service and customer convenience, Aeromexico continues to provide a check-in experience that reflects its commitment to quality and reliability in air travel.