United Airlines offers a 24-hour cancellation policy that allows passengers to cancel their flight bookings within 24 hours of purchase for a full refund, provided the booking was made at least 7 days before the scheduled departure. This policy applies to all fare types, including Basic Economy, and is in compliance with the U.S. Department of Transportation's regulations.
Eligibility for 24-Hour Cancellation
To qualify for the 24-hour cancellation policy, the following conditions must be met:
Booking Timeframe: The flight must be booked at least 7 days before the scheduled departure.
Booking Method: The reservation must be made directly through United Airlines, either via their official website, mobile app, or customer service.
Refund Method: Refunds will be processed to the original form of payment. However, if the booking was made using a United Gift Certificate, the refund will be issued as an electronic travel certificate. Tickets purchased with e-certificates are not eligible for refunds.
Basic Economy Tickets
Basic Economy tickets are subject to the same 24-hour cancellation policy. Passengers can cancel these tickets within 24 hours of booking for a full refund, provided the booking was made at least 7 days before departure. After the 24-hour window, Basic Economy tickets are non-refundable and cannot be changed. However, passengers have the option to add United Economy benefits to a Basic Economy ticket for a service charge, which allows for changes and cancellations without paying a change fee.
Non-Refundable Tickets
For non-refundable tickets, if the cancellation occurs after the 24-hour window, passengers are not entitled to a cash refund. Instead, the value of the ticket may be applied toward the purchase of a new ticket, utilizing travel credits. Cancellation fees may apply, typically around $200 for domestic flights and up to $400 for international flights, depending on the fare class.
Refundable Tickets
Refundable tickets can be canceled at any time before departure for a full refund to the original payment method. No cancellation fee applies. These tickets offer the most flexibility for travelers who anticipate potential changes in their plans.
Award Tickets (MileagePlus Miles)
If you booked an award ticket using MileagePlus miles, you can choose to cancel. Your miles will be redeposited into your account. A redeposit fee may apply, which varies based on your MileagePlus status level. For example, General members may incur a $75 fee, while Premier 1K members may not be charged.
No-Show Policy
If you do not cancel your flight and fail to show up, you may be charged a $125 fee. This fee applies to all fare types and is assessed regardless of your MileagePlus status.
Processing Time for Refunds
Refunds are typically processed within 7 business days for credit card payments and up to 20 calendar days for other payment methods. The refund will be credited back to your original payment method unless you used a United Gift Certificate, in which case you may receive an electronic travel certificate.
How to Cancel Your Flight
You can cancel your United Airlines flight online through the "Manage Reservations" section on the United website or mobile app. Alternatively, you can contact United Airlines customer service at +1-833-845-1858 for assistance.
Conclusion
United Airlines provides flexibility in canceling flights, with the possibility of receiving a refund depending on your ticket type and when you cancel. To maximize your chances of a refund, it's advisable to cancel within the 24-hour risk-free window or ensure you have a refundable ticket. Always review the specific terms and conditions associated with your fare type to understand any potential fees or restrictions.