Aeromexico's cancellation policy is structured to accommodate various passenger needs, with specific rules and fees based on fare types and booking circumstances.
In compliance with U.S. Department of Transportation regulations, Aeromexico allows passengers to cancel their flight without penalty within 24 hours of booking, provided the reservation is made at least seven days before the scheduled departure. This policy applies to all fare types, including Basic fares, when booked directly through Aeromexico's official channels .
Beyond the 24-hour window, cancellation policies vary:
Basic, Classic, AM Plus, Premier, and Premier Light Fares: Generally non-refundable. Cancellations are not permitted after 24 hours of booking.
Flexible Fares (Flexible Classic, Flexible AM Plus, Flexible Premier, Flexible Premier Light, Flexible Premier One): Refundable with no cancellation fee. Passengers can choose to receive a refund to the original payment method or as an electronic voucher.
AM Value Fare: Subject to a $200 cancellation fee if canceled after 24 hours of booking.
It's important to note that cancellation fees may vary based on the route and specific fare conditions.winktraveldeals.com
Refunds are processed through the original point of sale. If booked directly with Aeromexico, passengers can contact their Call Center at +1-800-237-6639. For bookings made through travel agencies or third-party websites, passengers should reach out to them directly. Refund requests must be submitted at least seven business days before the ticket expires. Processing times vary:Credit/Debit Card Payments: Typically processed within 7-10 business days.
Cash or Other Payment Methods: May take 20 or more business days.
Refunds are credited to the original payment method used for the booking .
Aeromexico may waive cancellation fees and offer full refunds in cases of:articlesfactory.com
Death of the passenger or an immediate family member.Serious medical conditions.t
Military or government orders.winktraveldeals.com+3earlytrips.com+3nypost.com+3
Issues related to travel documents, such as lost or stolen passports .earlytrips.com
Documentation supporting the claim is typically required.reservationsbuy.com+6faresinfo.com+6lowestflightfares.com+6
If Aeromexico cancels a flight, passengers are entitled to:articlesfactory.com
A full refund.travomojo.com
Rebooking on an alternative flight at no additional charge.travomojo.com
In such cases, passengers are not subject to cancellation fees .
Aeromexico's cancellation policy is designed to offer flexibility, especially for passengers who opt for refundable fare types. Understanding the specific terms associated with each fare class and booking conditions can help passengers manage their travel plans effectively. For the most accurate and personalized information, it's recommended to consult Aeromexico's official website or contact their customer service directly.