Aeromexico offers a streamlined and flexible check-in process designed to accommodate the needs of both domestic and international travelers. The airline provides several convenient check-in options, including online check-in, mobile check-in, self-service kiosks, and traditional check-in counters at the airport. These options are intended to give passengers control over their travel experience while minimizing wait times and improving overall efficiency. Online check-in is one of the most widely used and efficient methods. Available from 48 hours up to 60 minutes before the scheduled departure of domestic flights and up to 90 minutes before international flights, this service allows passengers to check in from any location with internet access. By using the official Aeromexico website, travelers can enter their booking information, choose or change their seat, add checked baggage if necessary, and download or print their boarding pass. This is especially useful for passengers traveling without checked luggage, as they can bypass the check-in counter and proceed directly to security screening upon arrival at the airport, saving valuable time.

In addition to the website, Aeromexico’s mobile app offers a similar range of check-in features, providing even more convenience for travelers on the go. Through the app, passengers can check in, access mobile boarding passes, receive real-time flight updates, and manage trip details, including baggage and seat selection. The boarding pass can be saved on the phone, allowing passengers to move through the airport without needing a printed document. This digital approach not only simplifies the process but also reduces paper use and enhances the passenger experience by offering greater flexibility and accessibility.

For passengers who prefer to check in at the airport, Aeromexico offers self-service kiosks at many major airports it serves. These machines are easy to use and enable passengers to check in by entering their reservation code or scanning their passport. At the kiosk, travelers can select seats, print boarding passes, and, if needed, print baggage tags before heading to the baggage drop counter. This system allows for faster check-in compared to traditional counters and helps reduce congestion in busy terminals. However, for those who need additional assistance or are traveling with special requirements, Aeromexico also provides staffed check-in counters. These counters are essential for passengers checking in pets, traveling with infants, using medical equipment, or requiring wheelchair assistance. Airline personnel are trained to handle a wide range of travel situations and are available to answer questions and ensure a smooth and comfortable experience for all passengers.

Aeromexico recommends that travelers arrive at the airport at least two hours before departure for domestic flights and three hours before international flights to allow sufficient time for check-in, baggage drop, security checks, and immigration if applicable. This is especially important during peak travel periods or when departing from large international airports where processing times may be longer. The airline also offers priority check-in counters for Clase Premier (Business Class) passengers and SkyTeam Elite Plus members. These premium services include access to exclusive lines and faster processing, contributing to a more relaxed and efficient airport experience.

Passengers can check in their luggage at the airport either after online check-in or during the traditional counter process. Aeromexico's baggage policies vary by fare type and destination, so it's important for passengers to review their baggage allowance in advance to avoid unexpected charges. Bags should comply with the airline’s weight and size limits to ensure smooth handling. Additional fees may apply for excess or oversized baggage, and these can often be paid during online or mobile check-in for a discounted rate compared to airport prices.

Seat selection is also available during the check-in process. While many fare types allow passengers to select standard seats for free, others may charge for preferred seating, such as seats with extra legroom or those located closer to the front of the cabin. These upgrades can be selected during online, mobile, or kiosk check-in, allowing passengers to customize their in-flight experience. Passengers who are members of Aeromexico’s Club Premier frequent flyer program may receive seat selection benefits and priority services depending on their membership level.

In summary, Aeromexico offers a modern, efficient, and customer-focused check-in process that caters to a wide variety of travelers. Whether checking in online, via the mobile app, at a self-service kiosk, or in person at the airport, passengers are provided with convenient tools to manage their journey smoothly. With helpful staff, clear policies, and multiple service options, Aeromexico ensures that passengers can start their trip confidently and comfortably. By preparing in advance and making use of available check-in methods, travelers can reduce stress, avoid delays, and enjoy a more pleasant travel experience from the very beginning of their journey.